Refund policy

Shop with Confidence

We want you to love your Fizzglow experience. Our policy is designed to offer peace of mind while upholding the highest standards of intimate hygiene and personal safety.

1. Can I Cancel My Order?

We process orders quickly to ensure rapid dispatch. Here is how cancellations work:

  • Within 24 Hours: If you change your mind within 24 hours of placing the order and it has not shipped, we will issue a 100% full refund.
  • After 24 Hours: If 24 hours have passed but the package hasn't left our facility, we can process the cancellation subject to a 5% payment processing fee.
  • Already Dispatched: Orders already in transit cannot be canceled. Please wait for delivery and follow our standard 30-day return process.

To cancel an order, email service@fizzglow.com with your order number.

2. 30-Day Money-Back Guarantee (Unopened Items)

We offer a 30-day return window starting from the date of delivery. If you change your mind, you are entitled to a full refund of both the product price and the original shipping fee paid, provided the product remains 100% unopened, unused, and in its original sealed packaging.

3. Intimate Hygiene & Non-Returnable Conditions

Your health and personal safety are non-negotiable.

Due to strict health and sanitation regulations regarding intimate wellness products, we cannot accept returns or issue refunds (including shipping fees) for any item that has been opened, tested, used, or had its tamper-evident hygiene seal broken (unless deemed defective upon arrival). Any non-defective opened items returned to our warehouse will be safely disposed of and will not be refunded.

4. Defective or Damaged Products

If your order arrives damaged, defective, or fails to perform properly, we will make it right at zero expense to you:

  • Free Replacement: We will expedite a brand-new unit with free shipping.
  • Full Refund: You can choose a 100% refund of the product and shipping costs.

Please contact us within 48 hours of delivery at service@fizzglow.com with photos or a short video of the issue.

5. Return Process & Shipping Responsibility

All returns require prior authorization. Please contact our support team first to receive a Return Merchandise Authorization (RMA) code and instructions.

US Return Facility:
5880 West Fuqua Street, Suite 200, Houston, TX 77085

Return Shipping Costs

  • Change of Mind (Unopened): 100% FREE. We will provide a prepaid return shipping label via email upon return authorization approval.
  • Defective or Warehouse Error: 100% FREE. Fizzglow covers all return label costs and replacement shipping expenses in full.